Tenancy Policy

• GetSetHome will allow check-in strictly at or after 12 noon on all days. No check-ins will be allowed before the mentioned time. Tenants are requested to plan their move ins accordingly.
• For any kind of complaints, requests or issues tenants are expected to raise a service ticket using the online dashboard only. Partners or GetSetHome will not be responsible for fixing any issues raised using other media such as phone calls/email/sms or other platforms.
• Maid services will be limited to sweeping, mopping and toilet cleaning which will be taking place on alternate days. Changing of linens will be done once a week on request only. All housekeeping requests to be raised directly with the Stay Partners at the Hotel Reception.
• All issues reported within 48 hours of move-in by raising a service ticket from the dashboard will be considered and fixed without any cost implication to you. (Verbal communication to anyone including ground staff, caretaker, etc will not be considered as reported).
• GetSetHome & Stay Partner’s decision will be held final in situations and holds the authority to give notice to any tenant to vacate the flat at any point of time in case of breach of any terms of the tenancy policy.

At GetSetHome, we try best to add convenience to our customers and therefore, we offer the following complimentary services:

• One DTH connection with a standard package covering mostly all top viewed channels across various genres and languages. In case of any specific channel to be viewed, tenants can pay on actuals to service providers directly to avail the services.
• Wi-Fi Connection and Unlimited Internet package with minimum of 1Mbps speed limit (subject to availability in the area) is provided. The services are owned and managed by a 3rd party and therefore, GetSetHome have no control on their up time/service.
• Maid services include sweeping, mopping and toilet cleaning on alternate days. Changing of linens will be done once a week on request only. All housekeeping requests to be raised directly with the Stay Partners at the Hotel Reception.
• Please note that the above services are offered as complimentary from GetSetHome / Stay Partners and creates no liability on GetSetHome / Stay Partners incase of downtime.
• Electricity bill is an inclusion upto a capped limit as mentioned on the Property Listing Page, however, incase a tenant uses the same in excess, there will be additional charges added to monthly rent invoice.

• Parking of Car/Bike/Scooter is not a part of the rent. Charges will be applicable as per Stay Partners facility offering.
• Food or any other house consumable is not provided by GetSetHome and is not a part of the package. However, tenants may get in touch with the Stay Partner and they can discuss food packages and charges directly with the Stay Partner.
• Laundry services are available with the Stay Partners at additional charge.

Below is the list of documents to be submitted before move in as par government regulations:

• Aadhar Card OR Passport Copy OR Driving License OR Voters ID
• Company ID Card OR Letter from HR on company letterhead

GetSetHome / Stay Partner will not be responsible for any discomfort caused during move-in due to delay in document submissions.

For International guests moving in for a long term stay, as per Indian Law every guest needs to submit C-form which is issued from Commissioners Office in respective city. Guests are requested to complete necessary formalities and ensure they hold a valid C-form for a time period relevant to their stay. To make it convenient, below are the documents required for processing C-from:

• Original Passport with Validity of 12 months and more.
• Visa with validity for 60 days or more.
• Letter from Institute / Company with guest's name and purpose of visit.

We accept a fixed token amount while booking to reserve inventory of your choice. Token amount is NON-REFUNDABLE.

As per our policy, for token payment received, we reserve the unit for the next 48 hours only. To confirm the stay, the tenant has to make a balance payment of security deposit and rent as per agreed terms to avoid cancellation of booking. Post 48 hours, monthly rental terms will be applicable as per policy with no exceptions for delayed or no move-ins.

Monthly rent to be paid strictly in advance on or before the 5th day of each calendar month for existing tenants. New tenants have to clear current month rent and security deposit in advance before moving in.

All delayed payment shall attract a late payment fee:

• Between 5th to 10th of the month: Rs.500/-
• After 10th of the month: Rs.100/- per day for the no. of days delayed.
• Non-receipt of rental payment post 15th of the month may lead to eviction without any prior notice

To make it affordable, we take only ONE month of rent as a security deposit before moving in. The token amount paid while booking the bed is adjusted in the total payable deposit amount.

It is mandatory for every tenant to pay a deposit amount in advance before moving in. As per our policy, room keys will be handed over to tenants only after receiving the deposit amount.

• As per our policy, tenants are expected to serve a 30-days prior notice through the online system only. Tenants need to login to their profile and use the "Serve Exit Notice" feature to submit their notice request. On acceptance, the tenant will receive a system generated acknowledgment mail.
• As per our policy, 30 days notice is mandatory and non-negotiable under any circumstances. In case the tenant needs to leave earlier than scheduled move out date due to any personal reasons, he/she can leave the house. However, rent will be applicable as per notice period and in case the rent is not paid for the remaining days, then the balance amount will be adjusted from the security deposit.
• Tenants are expected to vacate the property on or before 11.00 am on the exit date.
• Extension of stay after the move out date is totally on the discretion of GetSetHome / Stay Partners. In case any tenant found staying post move out date, it will be considered as trespassing and will be fined at Rs.1500/- per day.
• Tenants are expected to return the keys of the room and wardrobe at the time of exit. In case we do not find the set of keys at the time of exit inspection, we will proceed further with creating a new set of keys and the charges will be deducted as per tenancy policy terms.
• Tenants are expected to plan their exit from the property as per their convenience. Incase of early exit from the property, rent will be calculated as per 30 days notice period. Once the tenant has exited the property, moving in again will not be allowed as per the tenancy policy.
• Incase of notice served by Stay Partners to discontinue services, GetSetHome will serve a 30 days notice period to Tenants. However, incase of urgency to vacate, GetSetHome will serve a reasonable notice period and provide alternate options in the close by properties to relocate.

Our representative will visit for a quick inspection during / post your exit to check for any damages and the result of inspection recorded by GetSetHome team will be considered as final.

We shall deduct the following charges, if applicable, from security deposit while refunding:

• In case the tenant doesn't serve 30 days' notice period, we shall deduct one month's rent from the deposit.
• Any late payment penalty, unpaid utility bill, society club house facility / parking charges and damage charges caused by the tenant based on actuals and as agreed upon by accepting tenancy policy.

We would like to inform you that we usually commit to refunds taking place within 2-3 weeks (excluding weekends and bank holidays) following your exit after our exit team has completed the necessary exit formalities.

• Tenants shall not engage in illegal activities in the room / property / apartment.
• According to the local laws, you need to keep the music/TV volume/noise low. Please be respectful to the neighbors and keep noise to bare minimum after 10 o'clock at night. In case of any family/friend staying overnight in the room, it will be considered as violation of this rule and the responsible tenant will be charged Rs.1500 fare per night.
• In case of guests visiting the property, the host tenant shall be held responsible for the conduct of his/her guests in the premise and its consequences thereafter. Any financial losses incurred shall be borne by the host tenant.
• Tenants are expected to be responsible in the room. Don't leave any electric or electronic gadgets plugged in to the power outlet or unattended on the bed. Some of the gadgets generate heat which might start a fire, when in contact with a fabric or a highly flammable material.
• A room key will be handed over when you move in. Make sure you don't lose it. In case you do, replacement will cost you Rs.300/- per key.
• In case the cost of service or repair of any furniture or appliance will be approximate or equivalent to the price of a brand-new unit, then GetSetHome's decision will be final to resolve the service ticket raised by replacing the unit.
• Please turn off all the lights, fans, AC's and other appliances while leaving the room to save energy.
• Electricity, DTH, Internet and Water services are owned and managed by 3rd parties and therefore any kind of fluctuation, supply cut or down time, GetSetHome will not be held responsible on resolution time.
• In case of any theft, damage, injury or mishap which may eventuate in the duration of the tenant's stay, GetSetHome / Stay Partner will not be held responsible for any damage to you or your personal belongings.
• All payments invoices to tenants / sub-licensee will attract necessary and applicable taxes or government fees as payable.
• GetSetHome reserves the right to update the tenancy policy at any time without any notice to tenants.